This document contains the privacy practices for the Site. Frucon NV takes its obligations to guard your privacy seriously. The purpose of this privacy policy is to inform you about the information that is collected about you, how Samsonite or Frucon NV may use and disclose the information that is collected, and how information can be corrected or changed.
Collection of Personal Information and its use.
From time to time, we may collect information from you - personal as well as non-personal - for internal use within the Samsonite group of companies. Any information collected may be shared among companies that are part of the Samsonite group of companies. Exceptionally, we may want to share your names and addresses with third party companies for marketing, research and other commercial use, but we will never do so without explicitly asking your consent. We may collect personal information directly from you through our Site when : 1) you sign up to receive newsletters and other information ; 2) you enter contests and participate on various activities featured on the Site ; and 3) when you purchase products online through the Site. We also collect other information, such as tracking what pages you go to on the Site. This information is then used internally to tailor our products and services to suit your personal interests. We will not use Personal Information we collect from you for purposes other than those for which the information was collected, without asking for appropriate permission prior to such use.
Our necessary disclosure of this Personal Information.
We may disclose Personal Information to third parties as necessary to carry out the purposes for which you provided the information (such as to send you a product you ordered) and as required by law as we deem necessary or appropriate (such as the names and addresses of contest or sweepstakes winners, to law enforcement officers, or pursuant to subpoena or court order) and we may also disclose this Personal Information to third parties to assist in endeavouring to avoid harm to persons or property.
You can request details of Personal Information compiled about you by contacting us at customerservice@frucon.net.
You may correct such information by informing Frucon NV at customerservice@frucon.net of the corrections that need be made, or do so with the functionality provided in the account center if you have created one.
You may request that Frucon not contact you with goods, services, opportunities or information that may interest you, by contacting us at customerservice@frucon.net, or do so with the functionality provided in the account center if you have created one.
We use reasonable efforts to protect customer data we collect from unauthorized access. Payments through our Site will be managed on-line through the facilities offered by a leading on-line Payment Service Provider, Ogone. Ogone, a PCI approved payment gateway, will handle the connection to American Express for Amex cards or Atos World Online for Visa and Mastercard. Ogone will be responsible for holding and automated handling of, in a secure environment, the information relating to each order, including bank card details.. Standard "Secure Sockets Layer" (SSL) internet encryption technology will be used to take order information, and payment information from your computer browser to our Site and for ongoing transmission from our Site to Ogone. We will not hold payment card details in our own database and you will be requested to re-enter payment details for each purchase you make through our Site. We reserve the right to put in place additional/other payment security systems from time to time. Ogone is a leading payment service provider with over 20.000 customers in 35 countries. Ogone is a 3D secure payment provider since 2002.
The Site uses "cookies".
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive.
Generally, we use cookies to allow us to track your visits to our Site and to facilitate the shopping process.
The settings on most browsers allow you to control whether your computer will accept cookies from this Site or any other website.
For more information, please refer to http://www.allaboutcookies.org.
In addition, when you access the Site, we will log the IP address of your internet service provider in our web server logs.
We may also collect related information such as browser type, operating system and pages visited in order to help us manage the Site.
Children under the age of 13 are not eligible to use our services under any circumstances and we ask that minors (under the age of 18) not submit any Personal Information to us. If you are a minor between the ages of 13 and 18, you can use this service only in conjunction with your parent or guardian and only with their permission. Parents can identify any Personal Information we may have gathered about their children and may correct or delete such Personal Information about them by following the instructions in Paragraph 2.
The Site may provide links to other web sites. Please be aware that once you leave the Site and enter another web site, you may be subject to different privacy practices and policies over which Samsonite and Frucon NV have no control and for which we are not responsible. Please use prudence in utilizing such links and in disclosing any personal information on those sites.
Samsonite may change this privacy policy at its discretion provided that any such change is posted on this Site. If due to such changes you decide that you want to delete your Personal Information from our database of Personal Information of users of the Site, please notify us as set forth in Paragraph 2 above.
If you have any questions about this privacy policy, please contact Frucon NV via e-mail at customerservice@frucon.net.
This Site is published by Frucon NV, Izegemseaardeweg 144, 8800 Roeselare, Registered Number 0461 743 853.
The servers of the Site are hosted in Brussels, Belgium by Combell Group: a Microsoft Gold Partner and a leading internet hosting provider.
Certain of these servers contain details of your orders and account registration, excluding payment card information.
These servers are secured by multi-level firewalls and other standard security protocols to ensure your personal information remains confidential.